1. General
By booking a repair with Zaps Gaming (“Zaps”, “we”, “us”), you agree to these Terms & Conditions.
These terms apply to all repairs and services provided within South Africa.
2. Booking, Shipping & Handling
A booking fee and shipping costs (to and from our workshop) are payable at checkout.
Once your console is received:
- A job card will be created
- Photos of the console’s condition will be taken
- These records will be available for you to view online
3. Diagnosis & Quotation
All initial prices are estimates based on the information provided.
After inspection and full diagnosis, a final quote will be issued.
No repairs will proceed without your approval and payment.
4. Payment Policy
Full payment of the approved quote is required before:
- Repairs are completed, and/or
- The console is returned/shipped back to you
5. Issue Description
Please provide a clear and accurate description of the problem when booking your repair.
Incorrect or incomplete information may affect:
- Diagnosis
- Repair process
- Final pricing
6. Advanced Diagnosis (Partial Repairs)
In some cases, partial repairs or component removal may be required to properly diagnose a fault.
If you choose not to proceed with the quoted repair:
- Any temporary repairs or parts used during diagnosis will be reversed or removed
- This may result in the console being returned in a different or worse condition than when it was received
By proceeding with the booking, you acknowledge and accept this risk.
7. Pricing
All prices listed on our website are a guide only.
Final pricing may vary depending on:
- The condition of the console
- The extent of the repair required
If multiple faults are repaired together, the total cost may be lower than the combined listed prices.
8. Turnaround Time
Estimated repair times may vary depending on:
- Fault complexity
- Parts availability
Delays may occur and are not guaranteed timelines.
9. Warranty
We provide a limited warranty on the specific repair carried out.
This warranty does not cover:
- Physical damage (drops, impact, liquid damage)
- Power surges or electrical damage
- Faults unrelated to the original repair
- Devices opened or tampered with after repair
10. Liability
All repairs are carried out with care, but at the customer’s risk.
Zaps Gaming is not responsible for:
- Pre-existing faults not disclosed
- Additional faults that develop due to underlying damage
- Data loss (customers are responsible for backing up their data)
11. Collection & Storage
Customers will be notified when repairs are complete.
Devices not collected or arranged for return within a reasonable time may:
- Be subject to storage fees
- Risk being deemed abandoned
12. Customer Responsibility
Customers must:
- Provide accurate contact details
- Remove discs, accounts, and accessories before sending devices
- Package items securely for shipping
13. Changes to Terms
Zaps Gaming reserves the right to update these Terms & Conditions at any time.
The latest version will apply to all current and future bookings.